Privacy Policy

About this policy

This Privacy Policy explains how XBC Group LLC, a Colorado limited liability company operating the Diabetic Buyback Program, collects, uses, and shares personal information through sell.diabeticbuybackprogram.com, referred to here as the Company, we, us, or our. It applies to visitors to our site and to anyone who sends us supplies through our program.

1. Information we collect

We collect personal information directly from you when you request an offer, ship supplies to us, or contact our team. The categories of information we collect include:

1. Identifiers, such as your name, mailing address, email address, and phone number
2. Commercial information, such as the supplies you offer to sell, the offers we make, and your transaction history with us
3. Payment account details, such as the bank or payment account information needed to pay you
4. Communications, such as messages, photos, and records you send our team
5. Device and usage data, such as your IP address, browser type, and how you interact with our site
6. Cookies and similar identifiers, described in section 3

We collect this information to run the program described in this policy and for no other purpose.

2. How we use your information

We use the information we collect to:

1. Calculate and present offers for your supplies
2. Generate prepaid shipping labels through Shippo
3. Inspect shipments and issue payment
4. Communicate with you about your offer, shipment, or payment
5. Meet our legal and tax reporting obligations, including Form 1099-K reporting
6. Maintain the security and proper operation of our site

We do not use your information for any purpose beyond running and improving the Diabetic Buyback Program.

3. Cookies and similar technologies

Our site uses cookies and similar technologies to remember your session, understand how visitors interact with the site, and keep the site secure. You can control cookies through your browser settings. Turning off cookies may affect how the site works for you.

4. Who we share your information with

We share personal information only as needed to run the program. This includes:

1. Shippo, our shipping platform provider, to generate prepaid UPS Ground labels
2. UPS, to transport your shipment to us
3. Payment networks and financial institutions, to send you payment
4. Service providers who help us operate our site, systems, and customer support
5. Government agencies, where required by law, such as tax reporting or a valid legal request

We do not share your personal information with anyone outside these categories without telling you first.

5. No sale or sharing of personal information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. These practices remain the same regardless of any future changes to our marketing, and we will update this policy before we ever change them.

6. Retention

We keep personal information for as long as needed to complete your transaction, meet our tax and accounting obligations, and resolve any dispute. Records connected to a completed sale are generally kept for the period required by tax law, after which we delete or de-identify them.

7. Your privacy rights

If you are a resident of Colorado, you have rights under the Colorado Privacy Act, including the right to confirm whether we process your personal information, access it, correct it, delete it, and receive a portable copy, along with the right to opt out of certain processing. If you are a resident of California, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know what personal information we collect, delete it, correct it, and limit the use of sensitive personal information, along with the right to be free from discrimination for exercising these rights. To exercise any of these rights, contact us using the information in section 11. We will verify your request and respond within the time required by law.

8. Children's privacy

Our program is intended for adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it.

9. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, and unauthorized access. No method of storage or transmission is perfectly secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated. If we make a material change to how we collect, use, or share personal information, we will post the update here before it takes effect.

11. Contact

Questions about this policy should be sent to support@diabeticbuybackprogram.com or to: